1.Patient introduce and professional suggest buying selection
2.Real time report production situation
3.Take pictures and make videoes with your done machine
4. Strict test and debugg machine quality before shipping
24 hours on line service and phone on
2 years gurantee term
During gurantee term, repair or change damaged parts for free
Exceed gurantee term, offer at cost price
Q1: How to choose a suitable machine?
You can tell us your max material length, max sample diameter.
Tell us what production you want to make, better show us the sample picture,
We canrecommend the most suitable machine according to our experience.
Q2: This is the first time I buy the machine, is it easy to operate?
We can provide the operation manual and video for guiding. If it is hard for you learning, we can also help you by “Team viewer” online, with telephone or Skype explain.
Or you can come to training for free if you have time.
Q3: Can you customize the machine for me?
Yes, we provide customized solution, but considering the cost, we will recommend the standard configuration to you first.
Q4: What is the guarantee? In case the machine break down?
The machine has 1 year guarantee, fail parts will be replaced for free after you return back if the machine under “ normal operation”(except for consumable parts).
Q5: How about the documents after shipment?
We will send all the documents by air after shipment. Including packing list, commercial invoice, B/L, and other certificates required by clients.
Q6: Delivery time?
For standard machine, it would be 7-10 working days; for non-standard machine, it would be 15-25 working days.
Q7: How is the payment?
Normally we accept T/T or L/C, if you like other terms, tell us in advance.
Q8: Do you arrange the shipment for me?
For FOB or CIF price, we will arrange shipment for you, for EXW price, you should arrange the shipment by yourself.
Q9: How is the packing?
Step1: water proof wrapping film with foam protection in each corner.
Step2: Solid seaworthy wood box package with steel belt.
Step3: Save space as much as possible for container loading.
Years of experience
We are a dedicated team of professionals with years of experience. All our team members have been working for CNC machine companies before and gained real-life know-how in business, marketing and technical areas. All supported by strong theory & research. We have successfully helped our clients with their sourcing, operation and other needs.
High quality service Our main goal is to provide high quality services and customer satisfaction. To achieve this we work by our strict internal rules. When implementing procedures, we are only using the best practices and industry standards.
Flexibility We are aware that all our customers are different. Therefore we can build a suitable package out of our services, to provide the optimal solution: maximum of results with the budget you are willing to spend.
Technical background We are also working with many R&D institution and university, Therefore we are not only able to provide you with a professional product based on our knowledge and experience, but also implement all suggested changes.
Jinan Tian Jiao Machinery Manufacture Co.,Ltd. is specialized in developing and manufacturing Mechanical CNC router (woodworking router, advertising router, stone engraving router), CNC Laser machine, Plasma cutting machine, cutting plotters, metal mould engraving machine and other cnc machines. We supply global market the high quality CNC equipments. We are leading company in this field and being confident in offerring the best service and best quality.